An introduction to the world of Fraud

Paul Simms, Managing Director, The 3rd Man

More retailers are wanting to collaborate and swap data on known criminals preying on their stores, but fear and anecdotal evidence about the far-reaching powers of the Data Protection Act often prevent the development of loss prevention partnerships. Dave Evans, senior data protection practice manager at the ICO explodes the myths about the bogeyman that is the DP Act and tells retailers they can do more legally than they might think.

Dave Evans, Senior Data Protection Practice Manager, Information Commissioner’s Office

Online Fraud: Staying One Step Ahead

Fraudsters are never idle. They constantly modify and adapt their tactics, trying to catch online retailers unawares. As an eCommerce merchant, you need to ensure that your anti-fraud strategies aren’t playing ‘catch-up’. Pritesh Patel, Consultant, Client and Technical Services at CyberSource will provide industry insights and practical solutions to help you to protect, optimise and grow your online business.

You’ll learn about:

1. Changing fraud exploits and the tools to combat them
2. The true cost of fraud for retailers trading online
3. A next generation approach to payment security

Pritesh Patel, Consultant, Client and Technical Services, CyberSource

Where Eagle Dares

Initially an internal brand name for Secure, Eagle Eye has grown to become a holistic approach to Profit Protection within Sainsburys. Jason Hall will talk the audience through the growth of this initiative and how Eagle Eye has evolvedto become a major part of tackling the continued challenge of internal fraud.

Jason Hall National Investigations Manager
Sainsbury's Retail Profit Protection

Fraud, the growing threat to online retail: The Facts

Fraud on the CNP (Card not present) channel is a serious and growing threat to Retailers trying to maximize revenue while controlling operational costs and exposure to fraud. Retail Decisions will showcase emerging fraud trends in the UK Retail Sector including some best practices on how to manage fraud levels without restricting revenue opportunities.

Leigh Wingrove, Head of Risk EU, Retail Decisions

New Loss Prevention: Redefining Shrinkage Management

This innovative presentation will seek to challenge existing preconceived ideas about not only what constitutes retail shrinkage, but also the approach that should be adopted to deal with it. Focussing particularly on the role operational failures have in explaining why most forms of shrinkage occur, it will critically examine how current approaches to managing shrinkage are at best keeping a lid on the problem, and how through the development of operational excellence, organisations can radically reduce the impact shrinkage has on their profitability.

Professor Adrian Beck, Reader in Criminology,
University  of Leicester

Internet Fraud - Fighting the E-Crime War

Although the benefits to commerce are clear, the internet has also had the effect of globalising e-crime and presenting opportunities for organised crime gangs to profit regardless of geographic location. 
Direct or indirect internet  losses to banks and merchants can, and have been, significant with new threats emerging  and counter measures being deployed in a continuously evolving arms race. A&L will show you one banks approach (and the lessons learned) to fight this arms race: Theoretically underpinned by rational choice and situational crime prevention theories, the use of attack patterns provide the ability to analyse and potentially predict the actions a criminal might undertake to defraud the bank directly or via card not present internet shopping.  Counters that increase the risk, increase the effort and reduce the reward for the fraudster can then be applied to identified 'attack pathways' in order to reduce operational losses and promote a positive customer experience

Managing LP technology in a downturn

Sweating the assets

• How the recession is making loss prevention more creative
• How to make the most of legacy systems in a downturn
• How to drive down losses and gather vital market intelligence

Steve Hearn, Head of Safety and Security, Jaeger

Tea & coffee served

Inside view on retail fraud

Fraudsters say they find committing crime easy. In this presentation Martin Gill will assess their views. Based on interviews in prison he will explain their perspectives and suggest lessons that might be learnt to guide practice.

Professor Martin Gill, Director, Perpetuity Research and Consultancy International

What would you do?

Richard Quinn, Loss Prevention Manager, The Co-operative Group explores the role of interactive media in getting the message of shrink reduction over to more than 60,000 staff. He will talk about the partnership with shop workers Union USDAW and the Co-op’s ground-breaking new DVD that is preventative rather than proscriptive in empowering staff to ‘do the right thing’ in the right circumstances.
Richard Quinn, Head of Loss Prevention, Food Retail,The Co-operative Group

End the day “Pitch Side” before enjoying
a drink in the bar, on us!
This 15 minute tour will allow conference delegates to finish the day at the Walkers Stadium “pitch side” for that real player’s eye view of this superb new stadium.

For those that wish to experience this tour please make your way into the break out area when the conference finishes and listen for the PA announcement from our tour guide