Title Sponsors |
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07.30 - 08.15 |
Registration, Tea & Coffee will be served |
08:15 – 09:00 |
Conference delegates are welcome to join the early risers 'beat the traffic' briefing with the renowned Adrian Beck, Head of Department of Criminology, University of Leicester, this enlightening and informal session will be served with Tea, Coffee and a spot of breakfast!
Product Value Management: Moving Beyond Asset Protection and Shrinkage Management
Some years ago smart organisations made the shift from security to asset protection – moving away from a reactive, detection style of shrinkage management to one premised upon a proactive deterrent model, recognising that it is easier and cheaper to prevent loss than it is to catch and prosecute the people found responsible.
Whilst this has proved successful, the dynamic nature of the retail environment, together with ongoing intractable legacy issues (such as a lack of agreement on what 'shrinkage' actually is) requires 'asset protection' to now make the next evolutionary step, to Product Value Management (PVM).
PVM focuses on ensuring the intended value of a product is fully realised and requires a much more progressive reinterpretation of the role of the organisation in securing value. It needs actions based upon a full understanding of all the causes of loss regardless of where or how they occur and the prioritisation of those that impact the most on the value of products. PVM cuts across organisational boundaries, requiring a genuine multi-disciplinary approach that is not limited by traditional boundaries of how loss is defined and prioritised.
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08:45 – 09:15 |
Tea & Coffee will be served - Registration continues
Sponsored by Panasonic |
09:15 – 09:30 |
Chairman's opening remarks
Martin has published widely (13 books and over 100 articles including 'Managing Security' and 'CCTV' published in 2003, and the 'Handbook' of Security' published in 2006) and is editor of Security Journal. He regularly appears in the media commenting on security topics. Martin is a Fellow of The Security Institute, a member of the Company of Security Professionals (and a Freeman of the City of London), he is Chair of the ASIS Research Council and an overseas representative on the ASIS International Academic Programs Committee.
Professor Martin Gill, Director, Perpetuity Research |
09:30 – 10:00 |
Greggs: The journey to loss prevention
Now the biggest high street bakery retailer serving a million customers every day, Greggs is the brand of quality and excellent value freshly-baked food. However, growth often comes at a price. Operating around the clock in some cities, the brand that started off as a one man business circa 70 years ago now faces the everyday risks of safeguarding staff safety and security as well as measuring and managing shrink across its growing estate of over 1,500 shops. Bruce Duncan, who started the businesses LP function 18 months ago will discuss the Greggs story so far and share his own journey and burgeoning strategy for LP at the Home of Fresh Baking.
Bruce Duncan, Retail Security (Theft & Loss) Manager, Greggs plc |
10:00–10:30 |
Online Fraud: Knowledge is Power
Despite the economic doom and gloom, 2010 proved to be another bumper year for eCommerce. But with merchants losing an average of 1.6% of online revenue to online fraud, no one can afford to rest on their laurels. Consistently rated as the number one threat to merchants, online fraud is getting trickier to detect.
Drawing on findings from CyberSource's 2011 UK Online Fraud Report, Chris Andrews will explore some of the key challenges facing today's retailers and will discuss techniques and guidelines for improving process inefficiencies and the building of fraud detection rules to help you preserve good customers and keep fraudsters out.
Chris Andrews, Strategic Market Consultant, Retail, CyberSource |
10.30 - 11.00 |
Tea & coffee served
Sponsored by Panasonic |
11:00 – 11.30 |
The changing face of loss
Innovation in health and beauty and have been the watch words of the Boots brand for more than 150 years and loss prevention is no exception. The economic downturn has brought additional challenges to loss prevention team which has evolved in terms of people and technology to manage the risks of increased public theft and protect the margins of the business as customers spend less on the High Street. Robert Jennings, head of LP for Boots talks about the changing landscape of loss and the present and future challenges of both people and technology.
Robert Jennings, Head of Loss Prevention, Boots
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11.30 – 12.00 |
The Shrinkage tipping point
B&Q is the UK's leading home improvement and garden centre retailer but it, like all large retail businesses, has reached tipping point when it comes to shrink management.
With 330 stores nationwide, more than three million customers walking through its doors each week and 30,000 staff, Ray took on the retailer's challenge to reduce shrinkage.
Starting the journey by establishing governance and accountability, Ray will be sharing his success in re balancing the retailer's shrinkage tipping point as well as talking about the importance of getting business-wide buy in and the pain involved in instigating that necessary wholesale culture shift.
With a team of 50 and a career that spans more than three decades with B&Q, Ray, certainly understands the retail environment and has a wealth of experience in protecting a complex retailer from theft and fraud.
Whilst Ray's adamant that the fast-paced and changing retail environment means the profit protection journey is continuously evolving and he doesn't have all the answers - this talk is a must for anyone with an interest in or accountability for re balancing their business' shrinkage tipping point.
Ray Palmer Head Of Profit Protection , B&Q PLC
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| 12.00 - 12.30 |
Loss Prevention challenge in today’s climate and beyond.
There is more to loss prevention than what you can see within a profit and loss account. It is not just the thief or fraudster; it is also the ‘hidden’ values within the business that can affect the bottom line profit and reputation of a company.
There is a point to satisfying the measurable, but is this the place where you are in fact saving the most and being the most effective?
Retail Profit protection consultant Paul Hollingworth argues that retailers may have a fantastic low shrinkage percentage against sales, but the sales margin and final profit are eaten away through poor practices and inefficiency. Both of which can and do lead full circle back to the opportunity for fraud, crime and waste.
In his presentation Paul takes a holistic view of loss prevention looking at broader issues including staff education and how issues of compliance can impact the bottom line as much as fraud
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12.30 – 13.30 |
Lunch
Sponsored by Panasonic |
13.30 - 14.00 |
LerpNet
LerpNet2 is the national crime and serious incident data sharing platform in the United States and has just been re-launched with great success at the NRF conference.
Kevin McMenimen is a former corporate manager of investigations, worldwide for Tiffany and co. He has also held various LP positions with Macy's, Jordan Marsh and the Sports Authority before creating APIS, the USA’s leading crime data management solution.
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14.00 - 14.30 |
'E' is for EBay and Engagement
EBay has previously been perceived by many bricks and mortar retailers as a fence for stolen goods – often items shoplifted from their stores and warehouses. But the world's largest online market has become a retailer itself and has put in place two former retail Loss Prevention executives to lead its global asset protection programme. Now the once of the retailer has engaged upon charm offensive to change its perception and position its offering as collaborative and out to 'get the bad guys off the site' with a host of free and ready to use online tools.
In this presentation Global Asset Protection Senior Manager for eBay John Mearls and Fraud Investigator Sarah Douglas talk about how EBay has reached out to the Loss Prevention forums and individual retailers to help solve their collective pain and with the help of Daniel Lowson of John Lewis providing a case study of collaborative working.
John Mearls, Global Asset Protection Senior Manager,eBay, Global Asset Protection Fraud Investigator Sarah Douglas eBay & PayPal and Daniel Lowson Investigator from John Lewis
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14.30 - 15.10 |
The Right Medicine for risky business
Community pharmacies provide a vital local service. However their location on the High Street and the nature of the products and services they provide raise concerns for the safety and welfare of staff.
This session aims to describe some ongoing and proposed initiatives to address the vulnerabilities present in community pharmacies.
Doug Russell, health and safety officer for USDAW will open the discussion with a brief introduction linking the issue of violence to staff in community pharmacies to the wider issue of work-related violence in relation to the union's members who work in, and deliver to pharmacies as well as offering actual examples of typical incidents.
Paul Winstanley, head of national operations for the Co-operative will outline the role of the Group's staff protection strategy in developing a more solid evidence base for risk assessment survey and training in this area.
Finally, Denham Phipps of the University of Manchester will outline a proposal for a study to investigate measures for violence and risk reduction in community pharmacies in the UK, and the support his team requires to gather evidence for the study.
Doug Russell, Health and Safety Officer, USDAW, Paul Winstanley, National Operations Manager, The Co-operative and Dr Denham Phipps of the University of Manchester |
15.10 - 15.40 |
Tea & coffee served
Sponsored by Panasonic |
15.40 - 16.10 |
The challenges and opportunities of increased online trade
John Lewis is one of the UK's most distinctive and aspirational brands. The success of the bricks and mortar business is being rolled out online with increasing sales and potential threats.
Liz Heaton will describe how the business has moved over the past 12 months with emphasis upon not only UK growth but the introduction of international delivery. She will explore the changing patterns of fraud and JLP's responses in terms of the speed of fraudsters behaviour change and the scale of 'Authenticated' fraud as well as the limitations of 3D secure. In short, the ambition and aspirations to be a truly multi-channel retailer with consistent customer experience depends upon having in place a first rate fraud prevention strategy and armoury.
Liz Heaton, Analysis Manager, Profit Protection, John Lewis Retail
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16.10 - 16.40 |
Inside the mind of the hacker
The presentation by Neil O Neil, the 'ethical hacker' at last year's Retail Fraud 'On The Road' seemed somewhat James Bond-esque and futuristic and belonging more to the world of espionage fiction than the world on online shopping.
However, with every newspaper and channel carrying daily coverage of the latest cyber attack upon Government and big business and even news media themselves hacking into mobile phone records, his presentation now seems more than prophetic. For this reason, Retail Fraud 'On The Road' is delighted to welcome back by overwhelming demand Neil to talk about the new and latest threats and what retailers should be doing to protect their data and competitive advantage in their online operations.
Neil O Neil, Ethical Hacker |
16.40 - 16.50 |
Chairman's summary and closing remarks
Professor Martin Gill, Director, Perpetuity Research |
16.50 |
Conference close, followed by open bar and networking |
17.00 (optional) |
End the day "Pitch Side" before enjoying a drink in the bar, on us!
This 15 minute tour will allow conference delegates to finish the day at the King Power Stadium "pitch side" for that real player's eye view of this superb new stadium. You tour will start in the players changing rooms including the ice baths; take in the media areas and physiotherapy facilities before walking out through the players tunnel.
For those that wish to experience this tour please make your way into the break out area when the conference finishes and listen for the PA announcement from our tour guide
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18.00 |
Bar closes, conference ends |
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Media Partner |
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