Conference delegates are welcome to join the early risers ‘beat the traffic’ briefing with the renowned Adrian Beck, Head of Department of Criminology, University of Leicester, this enlightening and informal session will be served with Tea, Coffee and a spot of breakfast!

Loss, Liability and Responsibility: Making Sense of Retail Crime The retail environment continues to rapidly evolve with new technologies and business models continually challenging existing approaches to managing retail crime. At the same time concerns about the Police and Government concerning customer theft are rarely far from the top of the agenda of senior loss prevention executives – invariably seeking faster police response times and/or more draconian legislative sanctions for thieves.

This presentation will challenge the frequently perceived notion that retailers are the innocent victims of hordes of wily shop thieves who are actively encouraged by an uninterested criminal justice system and instead will suggest that they have to begin to take responsibility for the increasingly criminogenic environments their business models generate. Few business decisions are consequence free and it will be argued that retail companies have to face up to the crime costs their profit models generate and adapt the way they operate to minimise the threat rather than rely upon others to solve the problem.
Adrian Beck, Head of the Department of Criminology, University of Leicester, UK

Tea & Coffee - Registration continues

Chairman’s opening remarks
Martin has published widely (13 books and over 100 articles including ‘Managing Security’ and ‘CCTV’ published in 2003, and the 'Handbook' of Security' published in 2006) and is editor of Security Journal. He regularly appears in the media commenting on security topics. Martin is a Fellow of The Security Institute, a member of the Company of Security Professionals (and a Freeman of the City of London), he is Chair of the ASIS Research Council and an overseas representative on the ASIS International Academic Programs Committee.
Martin Gill, Professor of Criminology, University of Leicester
Director of Perpetuity Research and Consultancy International

How fashion victims became victors and why collaboration is the new competition:
The Retail Loss Prevention Fashion Forum comprises the heads of LP for most of the High Street’s fashion retailers. By working together to share best practice and lobbying capability, they have been able to influence policing policy in one of the UK’s major cities. Tim Edwards will explain how the Fashion Forum’s meeting with a prolific shoplifter who stole more than £1 million worth of stock in Manchester triggered a change in priority for GMP and even involved the Chief Constable going out on city centre foot patrol and assisting in a shoplifting arrest.
Tim Edwards, Group Loss Control Director, JD Sports Fashion Plc

Overcoming Sophisticated Fraud
Today’s fraudsters are evolving. They have become more sophisticated in their approach, and are increasingly using techniques that make online fraud harder to identify and more difficult to isolate. As a result, it is vital that retailers address the challenge of ‘cleaner’ fraud.

Using real-life examples, Pritesh Patel will reveal a smarter approach to fighting online fraud. With a focus on providing practical advice, you’ll learn about the latest fraud trends, as well the tactics and tools that can be used to increase operational efficiency and detect more fraud first time around.

How the world’s largest retailer tackles its losses
Walmart’s director of Asset Protection Systems Brand Elverston will give an exclusive overview of Walmart’s Asset Protection structure and strategy including its approach to:

• Organized retail crime
• The concept of both fusing and maximizing available assets such as CCTV, EAS, biometrics, etc.
• The need for retail Asset Protection/Loss Prevention to pursue new technologies and to move away from mechanical gadgets to secure merchandise.
• Focus and importance of mission alignment with Operations

Brand L. Elverston, Director,
Asset Protection Systems and Analysis, Walmart

John Lewis protects the online customer experience through effective fraud prevention
Liz Heaton, Analysis Manager for John Lewis will demonstrate how the JLP has release revenue into their business through a collaborative relationship with their fraud prevention provider.

Liz Heaton, Analysis Manager, Business Protection
John Lewis Partnership

CROSSING THE LINE - Organised criminal gangs that cause problems for police intelligence & investigation by committing serious cross police border offences are facing the end of the road with the establishment of the Business Crime Intelligence Bureau (BCIB) - a private sector initiative that links retailers, business organisations and the law enforcement agencies to reduce so-called ‘level 2’ criminal activity.

Paul Winstanley and John Prior, the heads of profit protection at The Co-operative Group and Home Retail Group respectively join BCIB co-ordinator Amanda Oliver to give an overview of the objectives of this new ‘not-for-profit’, independent organisation and why they as businesses are happy to help fund it in the fight against business crime.
Amanda Oliver, Director, BCIB, Paul Winstanley, National Operations Manager, Asset & Profit Protection, the Co-operative Group, John Prior, Group Profit Protection Manager, Home Retail Group, Argos

Live Hack!
With the Government’s recent update to the National Security Strategy and the appointment of a full-time officer for credit card fraud at Serious Organised Crime Agency (SOCA), it’s only a matter of time before full disclosure of data breaches becomes as common here as it is in the US. This means the days of companies getting away with burying their data breaches are numbered.

Almost 20% of formally investigated credit card breaches handled by a leading US forensics team (Verizon 2008 Data Breach Report) were PCI DSS compliant. So even when we do achieve parity with the Americans, in terms of becoming PCI compliant at least, UK brands still have a 20% greater chance of a data breach. A sobering thought. So what are the options?

To prepare for a credit card breach a different mindset and different approach is required; above all preparation is key. Many companies are calling in experts known as ‘ethical hackers’ who use the same tools as the criminal hackers, but to expose them.Neil O Neil is one such ethical hacker who during an interactive demonstration will reveal some well-guarded trade secrets.
Neil O Neil, Ethical Hacker  

Under starter’s orders and going for Gold in reducing
loss and risk
The Café, Dining and Hospitality Loss Prevention forum has been recently created to facilitate the sharing of best practice among the UK’s leading service providers. The forum members represent hundred of millions of pounds worth of revenue and business turnover, not just in the UK, but around the world working collaboratively to influence relevant organisations at both a local and a national level for the purposes of identifying and reducing risk in the areas of customer and colleague safety, shrinkage, and brand and asset protection.

One of the first initiatives is to get under starter’s orders in the preparation for the London 2012 Olympics, looking at the potential threats and opportunities posed to UK service providers. As global businesses, the key to an effective state of readiness is preparing ahead of time to ensure plans are thorough and efficient. Roger Davis and Sally Kee discuss the formation of the CDH Forum and to how to learn from their Canadian colleagues on preparation for a major sporting, policing and logistical challenge and to ensure the best training possible to protect people and customers throughout the Olympics and beyond.
Sally Kee, Head of Partner & Asset Protection, Starbucks Coffee and Roger Davis, Head of Internal Audit, Costa Coffee

Shifting Sands:  International Growth and criminal activity in the UAE -  Significant growth in the Middle East has seen an explosion of world brand retailers emerge in the region including  Harvey Nichols, Bloomingdales, Carrefour, Debenhams, Louis Vitton and Waitrose. More recently Majid Al Futtaim Hypermarkets opened a “Hyperstar” store in Lahore Pakistan but Dubai still prides itself on the shopping capital of the region to match any of the major US or European markets. This hive of retail activity of course presents the new markets with new opportunities for fraud and theft. The economic downturn has also seen several company CEOs charged with embezzlement and fraud. The legal process and cultural attitudes in some countries has promoted a self imposed civil recovery system which is not subject to legal scrutiny!  Harsh penalties do not however prevent staff on relatively low salary incomes from seizing the opportunity to steal. Simon Hoyle will discuss an enterprise Risk Management approach to understanding the fraud risks, utilising information sources and sharepoint information to profile countries and trends.

Simon Hoyle, VP - Security & Business Risk,
Majid Al Futtaim Group LLC

The Age Old Question; Retailers’ reputations at risk from underage sales 
Retail staff daily face the challenge of dealing with suspected under age customers wanting to purchase restricted merchandise including alcohol, cigarettes and dangerous items including knives. The challenge can result in verbal abuse or even violence, but failure to do so can result in reputational risk to the business.  Ian Paton examines the dilemma and how a more robust policy has helped protect both the company and their colleagues from prosecution by eliminating mistakes in the sale of age restricted products. He will argue that such a strategy lies in the underlying responsibilities of the LP manager to mitigate the general ‘risk’ to a business. He will cover The “Challenge 25” scheme and its extension to cover knives both in sets and separately but also more diverse and perhaps unexpected items, such as Christmas crackers, scissors, false nails that contain age-restricted glue and liqueur chocolates to name a few. He will talk through:  

• The importance of company buy-in
•  Appropriate and ongoing training
• Audit trail – a comprehensive record of customer refusals
• Customer education - proof of age signage etc

Ian Paton, LP Consultant Travis Perkins

Chairman’s summary and closing remarks
Martin Gill, Professor of Criminology, University of Leicester
Director of Perpetuity Research and Consultancy International

End the day “Pitch Side” before enjoying a drink in the bar, on us!
This 15 minute tour will allow conference delegates to finish the day at the Walkers Stadium “pitch side” for that real player’s eye view of this superb new stadium. You tour will start in the players changing rooms including the ice baths; take in the media areas and physiotherapy facilities before walking out through the players tunnel.

For those that wish to experience this tour please make your way into the break out area when the conference finishes and listen for the PA announcement from our tour guide