Retail Fraud 2010

0th April 2010 at Novotel London West

The definitive event for all aspects for all aspects of physical
and technological fraud prevention within the retail and online environment

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Phil Smith, Loss Prevention Manager, Wickes Building Supplies Ltd

With 16 years experience in Operations, Loss Prevention, Security and Risk retailing.

I joined Richard Branson’s Virgin Entertainment Group in 1993 a fresh faced 20 year old looking for something exciting after studying Geography at degree level for the last 3 years, it was so exciting that I then stayed with Virgin for 15 years. I progressed through the business enjoying diverse roles in buying, customer service and operations management in locations ranging from Peterborough to Central London to Austria.

Having experienced many areas of the business I found my calling in the area of Security, Risk and loss Prevention where I progressed from a regional role to project and commercial risk management to then heading up the function across the UK and Eire and reporting directly into the board. I somehow found the time during all of this to study for my MSc in Security and Risk Management with Leicester University, a course I cannot speak highly enough of!

I have now recently joined Wickes and now head up the Loss Prevention Function for the UK. Wickes Building Supplies is an exciting business going through rapid growth and change, where I take up all responsibility for all loss issues from product, process, inventory and people.

Outside of work I endure the pain of following Leicester City and try hard and usually fail to keep pace with my 6 year old boy and his many interests.
Pritesh Patel Consultant, Client and Technical Services, CyberSource

Since joining CyberSource in early 2007, Pritesh has been responsible for delivering professional services and bespoke technical support to online merchants worldwide. His experience and comprehensive knowledge of the fraud arena allows Pritesh to recommend enhancements to merchants’ payment management solutions. He also has a deep appreciation of the cultural challenges and regional differences relating to preferred payment methods so is well placed to advise accordingly.
Pritesh provides personal consultancy across several vertical markets, including travel and retail. He’s worked with many of CyberSource’s enterprise customers, including Air India Express and Future Bazaar in India, as well as Codemasters and Debenhams in the UK.

Pritesh has a Bachelor’s degree in Chemistry from the University of Surrey and completed his Master’s in Chemoinformatics at the University of Sheffield. He is fluent in Hindi and Gujarati.
Simon Hoyle, VP - Security & Business Risk, Majid Al Futtaim Group LLC

Simon has a successful track record spanning over 25 years for implementing Risk Management and Security strategies in the UK, Europe and Middle East/Asia. He has worked with major leisure, fashion and grocery operators in the UK. Currently based in Dubai in the UAE, he joined Majid Al Futtaim Group in 2007 from Lewis Trust Group in the UK, where he set up Business Resilience programs and a fully operational profit protection function. Previous to that he had established the Loss Prevention function for the biggest retailer in the region M.H Alshaya LLC, Kuwait operating extensively throughout the GCC and South Europe.
Simon is Vice President – Risk Management for Majid Al Futtaim Properties, a leading developer and asset manager of shopping malls, hotels, and leisure destinations throughout the MENA and Asia regions. Simon represents ASIS CSO Roundtable for the Middle East region, and has specific interests in Business Continuity, Security and Fraud Risk Management.
John Murphy, Head of Loss Prevention, Lifestyle Sports

John Murphy is Head of Security for Lifestyle Sports, a sports retailer operating in the Republic of Ireland and Northern Ireland. John has an extensive background in security, health & safety strategy, risk management, auditing, investigations, performance management, policy development and security operations.

Having joined Lifestyle Sports in 2001 as a Regional Security Manager, John progressed to his current role in 2005. John is a chartered member of IOSH (Institution of Occupational Safety & Health) and has worked in the retail security industry for 16 years. Previous employers include: Dunnes Stores, Group 4 and Harrods.

John is currently completing an MSc at Loughborough University on research into ‘which aspect of a security strategy is the single most effective method of reducing and controlling shrinkage in a retail environment – compliance auditing, stock counting or shrinkage awareness training?’.
Geoffrey Northcott, Managing Director & a share holder, The Loss Prevention Company Ltd (TLPC)

Police Force
20 years service in the police force, 4 years in the Essex Police starting as a Police cadet then serving as a uniformed officer and Detective. 16 Years in the Metropolitan Police. Serving as a Detective in London’s West end, North London, the Regional Crime Squad and other specialist units.

J Sainsburys
(A top 5 supermarket retailer 500 outlets)Retail security manager, leaving after 2½ years as a regional loss prevention manager.

Toys R Us
(A US owned speciality Toy and Game retailer 50 outlets)Company Loss Prevention manager for 4 years supporting the business growth to 50 stores.

Sports Division
(A fashion sportswear & equipment retailer 280 outlets)
Controller of Loss Prevention, Health and Safety and Audit taking the business to 280 stores.

(A US owned Speciality Book and Multimedia retailer inc Paperchase 200 outlets)
Head of risk management Borders (UK) Ltd. Heading up the department responsible for Loss Prevention, Health and safety, Data protection, Insurance and other areas of risk management from February 1998. Until the sale of Borders UK in September 2007. For 6 years I was also responsible for the Risk management of Borders Group international business covering Australia, New Zealand and Singapore.

The Loss Prevention Company Ltd (TLPC)
Currently the Managing Director & a share holder of TLPC, a part of the Cardinal Security Group. TLPC was formed in September 2007. Providing extensive outsourced loss prevention and health and safety consultancy services, as well as investigative, training and compliance auditing staff. TLPC also partners with Palmer Reifler Associates to provide post theft civil recovery in the United Kingdom.

I have attended many specialist courses in Loss Prevention, Business continuity, Audit, Health and Safety. I have also spoken at numerous conferences on retail loss prevention and written a number of articles for specialist loss prevention and retail publications.

Jane Titley, Head of Loss Prevention, Europe, Claire’s Accessories

Having spent 20 years with M&S in a variety of Senior Management roles Jane developed an extensive knowledge of the retail operation and environment.
In 2003 Jane was given an amazing opportunity to focus on her passion with Loss Prevention and joined Claires as Head of Loss Prevention for the UK. Jane created and built the department and took on additional responsibility for the inventory side of the business. Three years later her portfolio was widened to include responsibility for the Claires Pan European organisation covering 10 countries which presented many challenges and required the need to invest in a number of commercial flexible business solutions to reduce losses.

Catherine Tong, Fraud Manager, Tesco Online

"Having initially trained in the retail audit practice at PricewaterhouseCoopers, Catherine has now gained 13 years’ experience in retail risk and fraud. After working on a variety of high profile international investigations in PwC’s fraud and litigation practice, Catherine moved to Tesco in 2005 where she investigated activities in both the UK and global business.

In 2008 Catherine moved into Tesco’s rapidly expanding non-food online business, Tesco Direct, founding their fraud prevention team.
With a focus on identifying areas of risk and driving process change, her team has been able to decrease the cost of fraud by over 90%. Catherine has now extended her responsibilities to cover Tesco’s other online businesses including the Grocery, Wine, Clothing and Entertainment sites and continues to evolve their ever-changing business"
Mick Phipps, Head of Loss Prevention, Wilkinson

Born in Kent, Mick Phipps was educated at the Duke Of York Royal Military School Dover and began his working life as a police officer with the Kent constabulary.

After eleven years with the Kent force, Mick decided to make the move into retail loss prevention and joined the Sears group as a regional security manager.  During his time with Sears, Mick looked after a range of outlets including Foster menswear, Horne Brothers, Olympus sports, Adams Childrenswear and Your Price.
In 1992, Mick joined Wilkinson as head of loss prevention and has seen the business enjoy an average of 20% year on year growth with consistently declining stock loss figures.  In addition to his day job, Mick is also a member of the Heads Of Security group of the BRC, the European Efficient Consumer Response (ECR) group and is the European representative for the Retail International Leaders Association (RILA).

Mick is married has two children and lives in Leicestershire.
John Lyons, IMRG (Chairman)

John Lyons is CEO, Business Risk Innovation Ltd (BRI)BRI’s current clients include:

  • UC Group ( and its subsidiary Secure Trading (, the UK’s leading independent payment service provider, where BRI is responsible for advising on all matters relating to risk and security and for relations globally with law enforcement agencies and UK Government.
  • EADS Defence & Security Systems ( to whom BRI provides advice and guidance on new market opportunities for their secure communications portfolio.

  • Mitsubishi UFJ Securities, (, the leading Japanese investment bank, where BRI provides advice and training in support of their Business Protection Programme

  • Tribune Business Systems (, the UK’s leading technology provider for virtualisation solutions, where John is a non-executive Director

John’s previous appointment with the UK’s National Crime Squad as the National Hi-Tech Crime Unit’s Crime Reduction Co-ordinator required him to lead the Unit’s interaction with the UK’s major blue-chip companies.  At the NHTCU he was responsible for writing and implementing the Unit’s Crime Reduction Strategy and for leading their Industry Outreach Programme.  In April 2004, he established the first national public/private sector information security awareness campaign for Internet users – now called “Get Safe Online”.  He subsequently chaired the Steering Group comprising senior representatives from HM Government and a number of blue-chip private sector companies including HSBC, eBay, and Microsoft.

John began his security career in the Royal Air Force where he served for 20 years.  During his service in the RAF Security (Provost) Branch he was engaged in operational and investigative roles involving crime, counter intelligence and counter terrorist activities.  His operational tours included service in Cyprus, Germany, Northern Ireland and in most NATO countries.  He qualified on the Senior Detective Training Course at the Metropolitan Police Hendon Training College and subsequently led a large number of joint investigations with police and military agencies throughout Europe.  John retired from the RAF in 1992 in the rank of Squadron Leader.

Before returning to the public sector to join the National Crime Squad, John held a number of senior management positions in the technology sector, where he worked on mostly foreign-based assignments.  Some of his most rewarding projects involved responsibility for multi-million pound engagements with Accenture, Johnson & Johnson, Unilever and a number of foreign government police and security agencies.

John is a Freeman of the City of London’s 100th Livery Company, the Worshipful Company of Information Technologist, Special Advisor to the Corporate Executive Programme (part of FIRST) and a keen golfer. 

Mike Wyeth, Board Security Advisor to the Shop Direct Group

Wyeth became Group Security Director of the then Littlewoods Home Shopping Group in 2003. Littlewoods merged with the Shop Direct Group in 2005. Each business had a distribution company attached, Littlewoods - Business Express and Shop Direct - Reality. Mike formed a unified Group Security Team to look after the merged business. He and his team had noted the increase of "3rd party" fraud against Shop Direct which was overtaking theft of product and first party fraud as the biggest crime threat.

He forged links with the Financial Services "Fraud Prevention Team" team in Shop Direct to tackle third party fraud that eluded "front end" mechanisms.The development of "on line" trading increased the exposure of Shop Direct to serious and organised fraud. Mike also developed relationships with the City of London Police who are the lead Police Force in tackling serious and organised fraud in England and Wales to facilitate "controlled deliveries" of product bound for fraudsters to detect and deter serious and organised fraud against  HDNL customers.

In addition, Mike chairs the British Retail Consortium "Fraud and E Crime Group" and has been involved on behalf of the BRC in consultation with the National Fraud Authority in seeking a better response to fraud against E Tailers. In 2008, he changed role and became an adviser to the Boards of Shop Direct and HDNL. He has in particular been addressing Fraud issues and assisting HDNL in developing anti Fraud services.

David Britton, Vice President of Industry Solutions, 41st Parameter

As one of the very first Internet fraud investigators, David Britton played central roles in the development of cutting edge fraud prevention technologies with several leaders in the E-Commerce space including and He brings a wealth of experience to his current position and a unique insight into the criminal methodology behind Internet payment fraud.

At OnSale and Egghead, Mr. Britton was responsible for significantly reducing and maintaining some of the lowest fraud loss numbers since the companies' inception.

And at a time when most merchants had not yet contemplated fraud prevention tools, he was already encouraging the implementation of an expert investigative team and the creation of systems and processes to combat fraud.

Prior to joining 41st Parameter, Mr. Britton was a private consultant to various fraud prevention enterprises and the former director of training at CrediView, Inc., where he developed Internet fraud prevention training courses for merchant fraud and customer service teams. He has been a featured speaker at industry events and has authored numerous papers concerning anti-fraud measures.
Martin Holloway Sales Director, VeriShield Protect, VeriFone

Martin joined VeriFone in 2009 as sales director for VeriFone’s end-to-end encryption and security solution, VeriShield Protect. With over 20 years experience in telecoms, payments, electronics and technology organisations, Martin brings a wealth of knowledge to his role at VeriFone of educating retailers, banks and channel partners about VeriFone security solutions.

Martin has held a variety of international sales, marketing and engineering positions during his career. Prior to VeriFone, Martin was sales and marketing director at Cloud9 Mobile. Before that, Martin was senior manager at Prism Holdings, a company that specialised in payment transactions and solutions, divisional manager at NCR and business manager at Reutech Systems.

Steve Brant - Central Operations Controller - Peacocks

Steve Brant is Operations Controller for Peacocks; a Company that has 550 trading stores with plans to open 30+ stores in the current trading year.

He has previously held Senior Retail Management positions with Early Learning Centre and Tesco, as well as running his own print Company in London, where he originates.

Joining Peacocks in 2001 he has enjoyed quick progression from Regional Manager to the national position held today at the Company’s Head Offices in Cardiff.
Steve’s Retail Operations role has a very broad remit within Peacocks. His area’s of responsibility incorporates many centrally based departments including Loss Prevention, Retail Projects with New Store openings, Retail Finance and costs, and Store Layout and Design.

Steve is a retailer at heart, however, he has enjoyed immensely the many trials and tribulations presented by the growing Loss Prevention area of the Peacocks business. One of the key objectives achieved in his 5 years in the Operations Controller role has been managing the changes within his areas of remit as the business moves to the forefront of the value fashion market.

Steve’s passions include being a dad, chauffeur and piggy bank for his two children!

Steve’s working career started with Coral and is a big fan of horse and greyhound racing. He has owned two licensed betting shops as well as a number of horses and greyhounds, and still hopes to have a Derby winner one day, although it’s fair to say that working for a living is somewhat curtailing the likelihood of that happening!

Jo Day, Profit Protection Manager, Crabtree & Evelyn

More info coming soon...

Professor Joshua Bamfield

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Superintendent Charlie McMurdie, Head of PceU, Metropolitan Police

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