Miguel Fiallos is MIS Director for the British Red Cross.  His career has spanned major technological and cultural changes; from manual paperwork through green screen and mainframe to virtual access and homeworking.  The charity sector is an interesting case study.  The British Red Cross responds to major events such as the 2004 Tsunami where a London call centre for messaging and tracing victims and their families operated for over a year.  The Red Cross brand is possibly the most recognisable symbol on Earth and its reputation unblemished throughout its distinguished history.  The requirements for MIS are no different to any commercial or public sector organisation however the funds are donated for charity not administration.  Miguel manages the budget, provides technology for what can be life and death services and the IT power behind a large organisation.